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Frequently Asked Questions

  1. Methods of Payment:

    RB Turbo LLC accepts Paypal, Credit Card (Visa/Mastercard/Discover), checks (certified or personal), and bankwires for all domestic transactions (including Canada). Internationally we ONLY accept Paypal and bankwire, we do not accept Credit Card due to AVS (Address Verification Services) not being valid to nearly every country outside of North America. Lastly Credit Card transactions may be subject to request of credentials (ie. State ID and Credit Card Photos) due to increased fraudulent activities and shipping/billing addresses must be the same.

  2. Shipping Costs:

    In some cases our website calculator maybe significantly inaccurate and we may request a supplemental payment in order to complete the transaction. International shipping rates can vary significantly pending on the destination country and the customers preferred courier. For smaller items we have established a “flat rate” low cost shipping option that covers most of these items whether Domestic or International. If you have any questions about the online shipping quotations or expedited shipping needs feel free to contact us for an accurate quote.

  3. Shipping Turnaround:

    RB Turbos are hand built on a limited batch production run basis. Although RB Turbos can be ready to ship at time of payment there is also potential that they are not ready for immediate shipment. Typical turbocharger builds are between 5 and 15 business days, post payment, until time of shipment. If you are in dire need of turbo replacements and can not wait please contact us so we can accurately discuss our place in the production cycle in order to determine if we are able to accommodate your individual needs.

  4. Core Process:

    RB Turbo builds your N54 Turbo upgrades from authentic BMW OEM N54 Turbochargers. As such an additional $300 Core Charge applies (fully refundable) for all BMW N54 vehicle models, provided they are not shipped in advance of our shipment. Cores must be sent back to RB Turbo LLC within 60 days of receipt of new order delivery if the refund is desired by the customer, otherwise if any further delays are incurred please reach out to let us know with as much advance notice as possible.

  5. Turbo Warranty:

    RB Turbo LLC offers a limited 12 months unlimited mile warranty on turbochargers against defects in manufacturing and assembly commencing day of product delivery to the original purchaser. Please note that RB Turbo has final judgment in failure cause analysis and has the right to deny said warranty claims at will. RB Turbo shall not be accountable for additional expenses such as labor, other assembly materials, shipping or packaging costs, or consequential damages of failed product. RB Turbo shall never be held liable for anything other than replacement parts of the RB Product under claim.

  6. Return Policy:

    RB Turbo LLC offers no returns on products purchased without prior consent. If a return is desired please email with your order number and we will determine if your order qualifies for a refund. If the order qualifies for a refund then pending on the product and timeline restocking fees up to 35% may apply.